The Water Department, located in City Hall, is here to help you with your water service needs. Our office can help with connecting or disconnecting service, bill payments or general service inquiries. Please see the FAQ section below for more details on these services.
Office hours are Monday through Friday, 8:00 A.M. to 4:30 P.M. unless otherwise posted. This department does recognize all holidays as approved by the City Council.
Reports Links and Forms
Annual Quality Water Report for January 1 to December 31, 2020.
Download this form and bring to our office with a voided check to enroll.
A fast and convenient way to pay your water bill online! Just click the icon.
Frequently Asked Questions
In order to establish residential water and/or sewer service, you will need to bring the following items in to our office with you:
- $100.00 Security Deposit
- A Photo ID and Social Security Card
- Rental or Contract-For-Deed Properties Must Provide an Occupancy Permit from our Building and Code Services Department for Service Connection
A 24-hour notice is required prior to the beginning of your service.
If the water is not currently on at the address, someone will need to be present when the service technician arrives to activate your water service.
Please note that security deposits cannot be used for any bill, EXCEPT your final bill upon termination of your service. Otherwise, all security deposits will be refunded upon the receipt of your final payment of any outstanding balance.
A minimum water and sewer bill is $33.20 which is for usage of up to 2,000 gallons per billing cycle. The cost increases in accord with personal usage.
All bills are mailed out by the fourth week of each month and reflect charges for the previous four-six weeks of service usage. If you do not receive your water bill in a timely manner, you may call our office and we will be glad to assist you. Please remember to keep your mailing address current at all times. If your address is correct in our billing system and you are still having issues receiving your bill, you may need to contact your local Post Office to discuss this issue.
Payments are due by the 16th of each month in order to prevent a late charge. Payments made between the 17th and 25th of each month will reflect a 10% late fee in addition to the monthly bill. If payment is not received by the close of business on the 25th of the month, steps will be taken to have your water service disconnected.
If water service is scheduled for disconnection due to non-payment, there will be a $30.00 reconnection fee in addition to any outstanding balance. Water service will not be reconnected until balance is paid in full including the reconnection fee.
Bank Draft (ACH): Download our ACH form located under the Reports, Links and Forms section of this page or pick one up in our office. All that you will need to provide is a voided check in addition to the form. These automatic withdrawals will occur from your account two business days before the due date every month for free.
Online Payment: Just click the icon in the "Pay Water Bill Online" box under the Reports Links and Forms section of this page. Please note that there is a $2.75 processing fee for all online payment transactions.
By Phone: Call 618-993-5610 and select Option 2 to pay using our 24-Hour phone payment system. Please note that there is a $2.75 processing fee for these payments.
By Check or Money Order: Pay in person, mail to the Marion Water Department or drop in either night deposit boxes located at the front of City Hall or behind City Hall in the freestanding box that you can drive up to!
Cash payments are ONLY accepted when paying in person at the Water Office.
Download the City of Marion App and Pay! Available for both iPhone and Android. You can find the links to download this app under the Reports Links and Forms section of this page.
NO! Only authorized city employees have authorization to access meter wells. Any tampering can result in additional billed fees. If a plumbing service needs access, please call our office to coordinate.
618.993.5610 | 1102 Tower Square Plaza Marion Illinois 62959 | firstname.lastname@example.org